Refund policy

At Tacony Library, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent return and refund process.

RETURNS

Eligibility: We accept returns for both defective and non-defective products.

Timeframe: You may return eligible items within 30 days of the delivery date.

Method: Returns can be made by mail. Please contact our customer support team to receive return instructions before sending your item back.

Return Address:
Lot 11, 2° Étage, Sidi Maarouf
Casablanca, Grand Casablanca 20190
Morocco

Cost: Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We do not charge any restocking fees.

EXCHANGES

We accept exchanges for the same item if it arrives damaged, defective, or incorrect, subject to product availability. To request an exchange, please contact our customer support team at help@taconylibrary.com.

REFUNDS

Processing Time: Refunds are processed within 7 business days after we receive and inspect your returned item.

Method: Approved refunds will be issued to the original payment method used during checkout.

IMPORTANT NOTES

Returned items should be in their original condition unless they are being returned due to damage or a manufacturing defect.

Items must be returned within 30 days of the delivery date to qualify for a refund or exchange.

Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.

CONTACT US

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Tacony Library
Operated by Tacony Library

Email: help@taconylibrary.com

Phone: +1 (215) 685-8755

Business Address:
Lot 11, 2° Étage, Sidi Maarouf
Casablanca, Grand Casablanca 20190
Morocco

We are committed to making your shopping experience simple, secure, and worry-free. Thank you for choosing Tacony Library.