Welcome to the Tacony Library Frequently Asked Questions page. We've answered some of the most common questions our customers ask. If you don't find the information you're looking for, please feel free to contact our customer support team.
What types of books do you sell?
Tacony Library offers a wide selection of books across many categories, including fiction, non-fiction, classics, children's books, biographies, history, science, self-improvement, educational books, graphic novels, manga, cookbooks, and much more. We continually expand our collection to provide something for every reader.
How do I place an order?
Simply browse our website, select the books you'd like to purchase, add them to your shopping cart, and proceed to our secure checkout. Once your payment has been successfully processed, you'll receive an order confirmation email.
What payment methods do you accept?
We securely process payments through Shopify Payments. We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, and Diners Club. Customers may also be able to use digital payment options such as Apple Pay, Google Pay, and Shop Pay, depending on their device and location.
Is my payment information secure?
Yes. Protecting your information is one of our highest priorities. Our website uses SSL encryption, and all payments are securely processed through Shopify Payments. We do not store your complete credit or debit card information.
How long does order processing take?
Most orders are processed within 1–2 business days after payment has been successfully received. Orders placed on weekends or holidays are processed on the next business day.
How long does shipping take?
After your order has been processed, delivery typically takes 3–7 business days within the United States. Delivery times may vary depending on your location and the shipping carrier.
Do you ship internationally?
At this time, Tacony Library ships only within the United States. We may expand our shipping destinations in the future.
How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information, when available. You can use the tracking number to monitor your shipment until it arrives.
Can I cancel my order?
Orders may be canceled before they have been processed for shipment. If your order has already been processed or shipped, it cannot be canceled. In that case, you may request a return in accordance with our Return & Refund Policy.
What is your return policy?
We accept returns for both defective and non-defective products within 30 days of the delivery date. Returned items should be in their original condition unless they are being returned because they arrived damaged or defective. Please see our Return & Refund Policy for complete details.
How long does it take to receive a refund?
Once your returned item has been received and inspected, approved refunds are typically processed within 7 business days. Your financial institution may require additional time before the funds appear in your account.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and, if applicable, photos of the item and packaging. We'll review your request and work quickly to resolve the issue.
Can I change my shipping address after placing an order?
If your order has not yet entered processing, we may be able to update your shipping address. Please contact us immediately after placing your order. Once an order has been shipped, we cannot guarantee that changes can be made.
Do I need to create an account to place an order?
No. Customers may complete their purchases using guest checkout if available. Creating an account allows you to access your order history and makes future purchases faster and more convenient.
How can I contact customer support?
Our customer support team is happy to assist you with any questions regarding orders, shipping, returns, payments, or product information.
Email: help@taconylibrary.com
Phone: +1 (215) 685-8755
Business Address:
6742 Torresdale Ave
Philadelphia, PA 19135
United States
What are your customer service hours?
Our support team is available during the following business hours:
Monday: 11:00 AM – 7:00 PM
Tuesday: 11:00 AM – 7:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 10:00 AM – 5:00 PM
Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed
Didn't Find Your Answer?
If your question isn't answered above, we're always happy to help. Please contact our customer support team by email or phone, and we'll respond as quickly as possible during our regular business hours.
Thank you for choosing Tacony Library. We appreciate your trust and look forward to helping you find your next great book.