Last Updated: July 12, 2026
Welcome to the Tacony Library Frequently Asked Questions page. Below you'll find answers to many of the questions we receive from our customers. If you can't find the information you're looking for, our customer support team is always happy to help.
What types of books do you sell?
Tacony Library offers a carefully curated selection of books for readers of all ages and interests. Our collection includes fiction, non-fiction, classics, children's books, biographies, history, science, educational books, self-improvement, cookbooks, graphic novels, manga, and many other categories. We regularly expand our inventory to bring you new and popular titles.
How do I place an order?
Simply browse our collection, select the books you'd like to purchase, add them to your shopping cart, and proceed to our secure checkout. Once your payment has been successfully processed, you'll receive an order confirmation by email.
What payment methods do you accept?
All payments are securely processed through Shopify Payments. We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, and Diners Club. Depending on your device and location, you may also be able to pay using Shop Pay, Apple Pay, or Google Pay.
Is my payment information secure?
Yes. Your security is extremely important to us. Our website uses SSL encryption to protect your personal information, and all payments are securely processed through Shopify Payments. Tacony Library does not store your complete credit or debit card information.
How long does order processing take?
Orders are typically processed within 1–2 business days (Monday through Saturday).
Orders placed before 4:00 PM (GMT-05:00) Eastern Standard Time (New York) may begin processing the same business day. Orders placed after this time, as well as orders placed on Sundays or public holidays, will be processed on the next available business day.
How long does shipping take?
After your order has been processed, standard delivery typically takes 3–5 business days within the United States.
The total estimated delivery time is 4–7 business days, including order processing and shipping.
Do you offer free shipping?
Yes. We proudly offer FREE Standard Shipping on all orders shipped within the United States. No minimum purchase is required.
Do you ship internationally?
At this time, Tacony Library ships only within the United States. We hope to expand our shipping destinations in the future.
How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number and carrier information. Tracking updates may take up to 24 hours to appear after the package has been accepted by the carrier.
Can I cancel my order?
Orders may be canceled before they enter processing. If your order has already been processed or shipped, it cannot be canceled. However, you may still request a return in accordance with our Return & Refund Policy.
What is your return policy?
We accept returns for both defective and non-defective items within 30 days of delivery. Returned products should be in their original condition unless they are being returned because they arrived damaged or defective.
Please refer to our Return & Refund Policy for complete information.
How long does it take to receive a refund?
Approved refunds are generally processed within 7 business days after we receive and inspect your returned item. Depending on your bank or payment provider, it may take additional time before the funds appear in your account.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number along with photographs of the item and packaging if applicable. We'll review your request and work quickly to resolve the issue.
Can I change my shipping address after placing an order?
If your order has not yet entered processing, we may be able to update your shipping address. Please contact us immediately after placing your order. Once an order has been shipped, we cannot guarantee that address changes can be made.
Do I need to create an account to place an order?
No. You may complete your purchase as a guest if guest checkout is available. Creating an account allows you to review your order history, save your information for future purchases, and enjoy a faster checkout experience.
Are all of your books brand new?
Unless otherwise stated on the product page, all books sold by Tacony Library are brand new and carefully packaged to help ensure they arrive in excellent condition.
How can I contact customer support?
Our customer support team is available to assist with questions about orders, products, shipping, returns, payments, or any other inquiries.
Email: help@taconylibrary.com
Phone: +1 (215) 685-8755
Business Address:
6742 Torresdale Ave
Philadelphia, PA 19135
United States
What are your customer service hours?
Our customer support team is available during the following business hours:
Monday: 11:00 AM – 7:00 PM
Tuesday: 11:00 AM – 7:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 10:00 AM – 5:00 PM
Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed
Didn't Find Your Answer?
If your question isn't answered above, we're always happy to help. Please contact our customer support team by email or phone, and we'll respond as quickly as possible during our regular business hours.
Thank you for choosing Tacony Library. We appreciate your trust and look forward to helping you discover your next great read.