Last Updated: September 30, 2026
Welcome to the Tacony Library Frequently Asked Questions page. Tacony Library is an online store specializing in children's books, offering a selection of stories, educational titles, activity books, picture books, and reading materials for young readers.
Below you'll find answers to some of the most common questions from our customers. If you can't find the information you're looking for, our customer support team is always happy to assist.
What types of children's books do you sell?
Tacony Library offers a carefully selected range of books for children of different ages and reading levels. Our collection may include:
- Picture books
- Storybooks
- Early readers
- Chapter books
- Educational books
- Activity and coloring books
- Bedtime stories
- Adventure and fantasy books
- Science and discovery books
- Children's learning resources
- Books for parents and educators
We regularly expand our collection with new and engaging titles.
How do I place an order?
Browse our collection and select the books you'd like to purchase. Add your selections to your shopping cart and proceed to our secure checkout.
After your payment has been successfully processed, you'll receive an order confirmation by email.
What payment methods do you accept?
Payments are securely processed through Shopify Payments. We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, and Diners Club.
Depending on your device and location, additional payment options such as Shop Pay, Apple Pay, or Google Pay may also be available at checkout.
Is my payment information secure?
Yes. Protecting your personal and payment information is important to us. Our website uses secure encryption, and payments are processed through Shopify Payments.
Tacony Library does not store your complete credit or debit card information.
How long does order processing take?
Orders are typically processed within 1–2 business days, Monday through Saturday.
Orders placed before 4:00 PM (GMT-05:00) Eastern Time (New York) may begin processing on the same business day. Orders placed after this time, on Sundays, or on public holidays will generally be processed on the next available business day.
How long does shipping take?
Once your order has been processed, standard delivery typically takes 3–5 business days within the United States.
The estimated total delivery time is approximately 4–7 business days, including processing and shipping.
Please note that delivery times may vary depending on the carrier and destination.
Do you offer free shipping?
Yes. We offer FREE Standard Shipping on all orders shipped within the United States. No minimum purchase is required.
Do you ship internationally?
At this time, Tacony Library ships only within the United States. We hope to expand our shipping destinations in the future.
How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number and carrier information.
Tracking information may take up to 24 hours to become active after the package has been accepted by the carrier.
Can I cancel my order?
Orders may be canceled if they have not yet entered processing. If your order has already been processed or shipped, cancellation may no longer be possible.
If the order has already been shipped, you may request a return in accordance with our Return & Refund Policy.
What is your return policy?
We accept returns for eligible defective and non-defective items within 30 days of delivery.
Returned items should generally be in their original condition unless they are being returned because they arrived damaged or defective.
Please review our Return & Refund Policy for complete information regarding eligibility and return procedures.
How long does it take to receive a refund?
Once an approved return has been received and inspected, refunds are generally processed within 7 business days.
Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
What if I receive a damaged or incorrect book?
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.
Please provide your order number and, where applicable, photographs of the book and packaging. Our customer support team will review the issue and work with you toward an appropriate resolution.
Can I change my shipping address after placing an order?
If your order has not yet entered processing, we may be able to update your shipping address.
Please contact us as soon as possible after placing your order. Once an order has been shipped, we cannot guarantee that the shipping address can be changed.
Do I need to create an account to place an order?
No. You may place an order as a guest if guest checkout is available.
Creating an account can make future purchases more convenient and may allow you to review your order history and save certain information for future orders.
Are your books new?
Yes. Unless otherwise stated on the individual product page, books sold by Tacony Library are brand new.
We take care to package orders appropriately so that books can arrive in good condition.
Are the books suitable for specific age groups?
Many children's books are designed for particular age ranges or reading levels. Where applicable, relevant age or reading-level information will be provided on the product page.
Parents, guardians, and educators are encouraged to review the product information to determine whether a particular title is appropriate for their child.
How can I contact customer support?
Our customer support team is available to assist with questions regarding products, orders, shipping, returns, payments, or other inquiries.
Email: help@taconylibrary.com
Phone: +1 (215) 685-8755
Business Address:
Lot 11, 2nd Floor, Sidi Maarouf
Casablanca, Grand Casablanca 20190
Morocco
Operated by:
Tacony Library
What are your customer service hours?
Our customer support team is available during the following hours:
Monday: 11:00 AM – 7:00 PM
Tuesday: 11:00 AM – 7:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 10:00 AM – 5:00 PM
Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed
Didn't Find Your Answer?
If you couldn't find the information you're looking for, please contact our customer support team by email or phone. We'll be happy to assist you with your questions and provide the information you need.
Thank you for choosing Tacony Library. We appreciate your trust and look forward to helping you discover books that inspire young readers.
Tacony Library
Lot 11, 2nd Floor, Sidi Maarouf
Casablanca, Grand Casablanca 20190
Morocco
Email: help@taconylibrary.com
Phone: +1 (215) 685-8755