Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas

Bring Lean Improvements to the Administrative Areas of Your Organization!Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case study to illustrate the effectiveness of the value stream storyboard. This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are dwnldable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.Along with this book you receive dwnldable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!CD ROM content is now a dwnldable resource available at www.routledge.com/9781563272462.